Difficult Dialogue: How to Handle Challenging Communications Within the Team

Perhaps everyone can remember a colleague whose behavior was very annoying. At first glance, silently getting angry and tolerating is the only thing that can be done in this situation. However, this is a mistaken strategy. An intensive course for those who want to learn how to conduct business communications, constructively build dialogues, and resolve conflicts without personal attacks. Learn how to soften criticism and provide adequate feedback. Be able to find common ground with a “difficult” colleague, avoiding quarrels and misunderstandings. Receive a step-by-step action plan in case of dismissal or downsizing of an employee. In three days of the intensive course, you will learn why it is important to part ways with an employee correctly, what communication mistakes even experienced managers make, how conflicts manifest in a team and how to resolve them to delicately transition from confrontation to cooperation. After the course, you will have step-by-step instructions that will help you prepare for difficult conversations with employees, colleagues, and partners. Duration from 3 to 7 days to develop one soft or hard skill. Email format. Program: Preparing for serious conversations: feedback, dismissal, and downsizing. Team conflicts: how to prevent and resolve them. How to deliver bad news and support the team in a crisis. Who will benefit from this intensive course? Owners, senior and middle-level managers, office employees working in cross-functional teams. What will you learn? Criticize and praise constructively, build feedback “manager-employee” and “employee-manager.” Receive criticism calmly and extract benefits for yourself. Skillfully resolve interpersonal and group conflicts. Find the right words for the team in difficult times for the business. Our experts: Caroline Webb, business trainer, writer, motivational speaker, Sergey Filonovich, dean of the Higher School of Management at HSE, Evgeny Smolkin, expert at Business Speech on management communication.

Difficulty: medium

Duration: 8 hours