Soft Skills for Digital Managers

You will learn: Innovative thinking, Planning and systematizing work, Building and managing a team, Constructing effective communication, Training your team, Presenting yourself and defending your point of view, Resisting pressure from colleagues, contractors, and clients, Distinguishing important from unimportant and urgent from non-urgent, Dealing with fears and aggression, Managing conflict. Course program: Module 0 Introduction to Soft Skills section. Competency model. What are soft skills, why are they needed, relevance, Competency model of the section you will study. Module 1 Innovative thinking, decision-making in uncertainty, How to define a situation and make decisions with limited information, Identifying constraints and determining the situation, What is a problem (key constraint) and how to find solutions in any unclear situation, Using the algorithm for creating innovative solutions. Module 1.1 Work systematization, planning, Dealing with information overload, Systematizing information and work, Using the Eisenhower matrix, Resisting pressure. Module 2 Team. Evaluation and selection, Types of tasks and motivations, Selecting employees for the team, Why self-understanding is important. Module 2.1 Teamwork. Creating a working environment, Why setting boundaries is important, Developing and implementing team rules, Conditions for developing and implementing rules. Module 3 Types of clients. Perception formation, Why it is necessary to present yourself, Using the self-presentation algorithm, Trust in yourself is a key condition for confidence. Module 3.1 Customer work technologies, How customer trust is formed, How the ability to listen affects the relationship with you, Using the client focusing algorithm. Module 4 Teaching others. Audience work, knowledge transfer, The key to effective teaching, Being clear and convincing, Using the “Structural Speech” algorithm. Module 4.1 Perception of feedback.

Difficulty: high

Duration: 7 hours